客戶評價
由實住客人提供的真實點評
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First time staying in this new building and was blown away by how spacious and comfy the room was! I’ve been to a few IHG hotels and this was definitely one of the best I’ve stayed.
Although it’s slightly off the main places, it’s only a short distance away from Raja Uda so you can still get great food while keeping some privacy and good rest, away from the bustle. Amazing view of the Penang port too!
It’s also a short distance to the island, so you’re still getting the best of both worlds, but at affordable price for the spacious interior.
Great job from the staff and front desk! Will return soon (if the price is affordable!)
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A really good stay at the Crowne Plaza Hotel. The room was clean, comfortable, and welcoming throughout my time there. I didn’t expect this newly built hotel in Butterworth, which opened in February 2025, to have such a nice swimming pool with a sea view. Truly impressed and overall a very comfortable experience.
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I recently stayed at the Penang during a business trip and had an excellent experience. The rooms were modern, clean, and comfortable—perfect for unwinding after a long workday. The hotel’s business facilities were well-equipped, and the Wi-Fi was fast and reliable. Staff were professional, attentive, and always ready to assist. The location was convenient for meetings around Prai, and the breakfast spread offered a good mix of local and international options. Overall, a smooth and pleasant stay that made my work trip much easier.
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I recently stayed at this hotel and, unfortunately, my experience was not as smooth as expected.
1. Room Type Issue
I had specifically requested a king bed when making my booking. However, upon check-in, I was given a twin-bed room. The explanation provided was that no king rooms were available. What made this disappointing was that I checked the hotel’s website shortly afterward and found that king-bed rooms were still being advertised as available for booking. This raises the question of why my original request was not honored. The staff also mentioned that the instructions from the booking platform indicated a twin-bed preference, which was not the case.
2. Lack of Room Cleaning
During my stay, my room was not cleaned at all. Basic housekeeping is expected, especially for multi-night stays, and it was frustrating that this service was not provided.
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新五星酒店，位置偏遠，我們從喬治城坐grab到酒店用了66令吉(連路費，可能是繁忙時間，較貴)。
酒店的服務及設施未達五星水平。服務只可以說是一般，從前臺到餐廳服務員，只做到有問有答，沒有很強要服務的意識，而且對服務項目也不是很清楚。我問前臺及餐廳接待第二天酒店自助早餐多少錢(我沒有訂)，他們答我6O令吉，我問住客戶有沒有優惠，他們說沒有。但第二天我吃時是有的，八折，48令吉。早餐這個價錢是算不錯。
房間的景觀十分好，我住16樓，望山景。但房間的設施令人失望，洗手間的廁所的玻璃門是不能關上(如圖片)，洗澡間的去水不行，水喉某些位置是松脫的。房間內裝冰箱柜內的門是松的，不能關好。
整體而言，當作是一間4星酒店便可。
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非常優秀的入住體驗，房間大寬敞乾凈整潔，酒店的設施非常棒，樓頂的泳池非常乾凈，而且景色秀麗。如果不是因為時間不夠，非常想在這里多住幾天。不足的就只是交通的部分，想要往來檳城需要依賴輪渡。
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檳城，南洋舊夢
騎樓斑駁著歲月的痕，老巷飄來娘惹糕香。渡輪劃破海峽浪，僑批里的鄉愁，在夕陽下釀成一場溫柔的舊夢。
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Booked 2 rooms, connecting room. We checked in at around 8pm, the girl in reception who handle my check in was Sally, she is very nice and friendly. Will definitely go back again
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Located around a new area that is going to be developed so almost nothing much to do around the area but very quiet. Luckily the food (scallop pesto pasta) in the hotel is good if you are feeling lazy and they are building a small mall at the GF and 1F so currently there is only Luckin Coffee downstairs. Nearest mall is about 12min drive away but a lively one. Great view of the river from the swimming pool.
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I love this hotel so much and I rate it as the best hotel in mainland penang. My gf and I love it so much.
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皇冠假日檳城海峽城預訂電話：+8620-86009099
（電話忙線或無人接聽時，請在線預訂！）
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其他咨詢：+60-4-3149999 （交通、訂餐、會議、桑拿娛樂、發票開具、物品遺失等）
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會議室在線預訂
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皇冠假日檳城海峽城地址：檳城 · 北海 · · 4823-4824 2F, Jalan Pantai, 12000 北海, 檳城, 馬來西亞
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